FAQ

Frequently Asked Questions

 

📦 When will my order ship?
We typically process and ship orders within 3–5 business days. You'll receive a tracking email as soon as it's on its way! Once your order has shipped, it typically takes an additional 3-7 business days to arrive, depending on your location and shipping method.

🖋️ Can I customize my item?
Absolutely! Many of our items can be personalized. If the product page allows customization, you’ll see a personalization box or dropdown. Have something special in mind? Contact us!

🔄 What is your return policy?
Because our items are custom-made, we do not accept returns unless there's a defect or issue. If something's wrong, contact us within 7 days of delivery.

🌍 Do you ship internationally?  
Currently, we ship within the U.S. only. We’re working on expanding — stay tuned!

Can I cancel my Order?

If you need to cancel your order, please contact us as soon as possible. If your order has not yet been processed, we may be able to cancel it for you. If your order has already been processed, we may not be able to cancel it.

Do you offer wholesale or bulk orders?

Yes, we offer wholesale and bulk orders. Please contact us for more information.

❓Still have questions?
Email us at **oakandvinedesign@gmail.com** or use our Contact Page(https://oakandvinedesigns.myshopify.com/pages/contact) We typically respond within 24 hours during business days.